Case studies
Confidentiality is fundamental to mediation, so these accounts describe the process and the outcome rather than naming every party. What they do show is the shape of the work: the months of preparation, the design decisions, and what actually changed.
Grievance Mechanism Design · Mozambique
How a facilitated multi-stakeholder workshop reformed an operational grievance mechanism for a mining company in Mozambique, resolving procedural bottlenecks and establishing objective standards for assessing community claims.
Lithium Mining · Portugal · Critical Minerals
How an embedded community relations function helped a lithium mining company in Portugal navigate land acquisition, community opposition, stakeholder engagement, and social license challenges in Europe’s critical minerals sector.
Mining Sector · East Africa
How structured community mediation resolved years of accumulated grievances between a mining company and local communities in Cabo Delgado, Mozambique. A three-day mediation engagement that rebuilt working relationships.
Thomas played a crucial role in ensuring agreement was reached during discussions between MRM and community leaders and representatives. Since these discreet engagements, Thomas has been retained by Gemfields on an ongoing basis to provide mediation advice, support and training. Thomas has proven to be a skilled mediator and trainer.
They never do. Tell me what is actually happening and I will tell you which parts of this work apply, and which parts do not.
Every first conversation is confidential.
